FAQ

If you reached your final destination with a delay of more than 3 hours, you are entitled to get compensation from €250 to €600. The delay should not be caused by extraordinary circumstances:

• unfavorable weather conditions
• strike
• risk of act of terrorism

If the delay is more than 2 hours, you are entitled to additional support from the airline:

• free phone calls
• free refreshments
• free meals
• free accommodation
• free transfer to accommodation

This is a normal situation, since airlines hardly ever agree to pay at once. Our experience working with airlines lets us maximize the chances to get compensation before court. If the airline still rejects to pay, we may involve third parties to prepare for court procedure to ensure successful resolution of the case.

No. You can claim your compensation without holding a EU or Turkey citizenship, which does not affect the implementation of the regulation.

How can Helpavia help me?

• Detailed analysis of all the circumstances of the case with the use of our software
• Drafting all the necessary documents and sending them to the parties
• Negotiations with the airline

If necessary (we will involve our partners and take all the costs and risks):

• Preparation for court
• Court procedure

You are always aware of your application status via your personal profile and our notifications.

We provide you with all necessary services for free. We charge only success fee according to the Payment Policy. We charge this fee only after receiving compensation.

We try to get you your compensation as soon as possible. Some airlines respond in 2-3 days, some other - in 4-6 weeks. On average we ensure pre-court acceptance within first 8 weeks after claim submission. If court process is involved, the duration can reach 16-20 weeks.

The EU regulation applies if:

• The country of departure is the member of EU whatever is the operating airline
• The flight is operated by an airline registered in EU (as well as Iceland, Norway or Switzerland)

If your flight was delayed or cancelled, or you were denied boarding within last 2-6 years (depending on the operating airlne and your route), you are entitled to compensation and can submit an application to Helpavia.

Only the passenger has the right to compensation no matter who paid for the ticket.

• Signed consent
• Information about the flight and booking or ticket number